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Playlist & EPG Management

Why are some channels missing from the EPG?

When some channels have no programme guide, the EPG source may not include those channels, the channel identifiers may not match, or the guide data may not have refreshed. If the channels still play, troubleshoot guide data separately from the playlist and stream.

Topic: Playlist & EPG ManagementFormat: Practical guide

Check whether the issue is partial or complete

  • No guide for any channel: verify the EPG source, access details, download status, and player settings.
  • Only some channels lack listings: the guide may not cover them or their identifiers may not match.
  • Channel names differ between playlist and guide: mapping may need attention.
  • Guide is blank after an update: allow the import to finish, then run the app’s documented EPG refresh.

Steps to fix missing listings

  1. Confirm that the app has an EPG source configured if one is required.
  2. Check the source details carefully and ensure they are entered in the correct field.
  3. Refresh or download the EPG using the app’s supported control.
  4. Check whether the player has an automatic channel-matching option or a manual mapping screen.
  5. For channels that still lack listings, compare their channel names and identifiers with the guide source’s supported entries.
  6. Confirm that the guide source actually covers the channel and region you need.
  7. If the source does not contain that channel, ask the provider whether updated guide data is available; changing the player cannot create missing source data.

Playlist and EPG are different

A playlist tells the player which channel or stream entries are available. An EPG supplies programme information associated with channels and times. A working playlist does not guarantee that every channel has guide coverage, and a populated guide does not prove the stream will play.

FAQ

Why do some channels show listings and others do not? The EPG may cover only part of the playlist or the channel identifiers may not match.

Will refreshing the playlist fix missing guide entries? Not necessarily. Refresh the EPG separately if the app treats them as separate data sets.

Can I map a channel manually? Some players support manual mapping. Follow the current app documentation and select the correct guide entry.

Related guides: Why is my IPTV EPG not working?, What is an EPG in IPTV?, and How do I add an EPG to IPTV?.